Keppel Dental is open. To ensure patients and staff are kept safe, we’re working in line with restrictions and guidance provided by the Australian Dental Association (ADA) and the Communicable Diseases Network of Australia (CDNA). Patients suffering from a dental emergency should call (07) 4939 2155 to arrange an appointment. All patients must phone ahead.
More restrictions relaxed
Eased restrictions are a welcome sign that things are improving in Australia
Like you, we’re excited about the relaxed rules that let us see family, catch up with friends and travel a little further for a much needed change of scenery. But there have been changes for dental and medical businesses, too.
Keppel Dental is now operating under Level 1 restrictions.
We can now offer our full range of services and treatments with no hold backs.
This includes all cosmetic dentistry, such as:
Dental implants to replace missing teeth
Veneers and crowns
Composite bonding for contouring and reshaping.
If there’s a part of your smile you’re unhappy with and want to talk to your dentist about you can contact us to book any of these services.
To ensure the ongoing safety of patients and staff, we remain vigilant
Although were at Level 1, it’s still not business as usual
We continue to ask that:
Patients phone ahead and make a booking
You don’t turn up unannounced
Extra health screening questions are answered honestly
Patients respect social distancing rules within the practice
Everyone uses the hand sanitiser provided when entering and leaving the practice.
We’re working to reach you
Since the announcement of Level 2 restrictions our team have been working hard to contact patients who were mid treatment. Now we’re at Level 1, we’ve expanded who we’re trying to contact. This work is ongoing, but if you had treatment interrupted and haven’t heard from us yet, please contact our reception team on (07) 4939 2155.
Even if you’re not mid-treatment you can still contact us with any questions or concerns you have about seeing a dentist at this unusual time. Use the chatbox on the site, contact form or you’re welcome to call us on (07) 4939 2155. Our reception team and dentists are here to help and put your mind at ease.
Some good news! Ease on restrictions for dental treatment
There are positive signs that the number of new COVID-19 cases is continuing to fall
Australians have done an amazing job of pulling together to contain and suppress the virus.
As a result, on 21 April National Cabinet confirmed that some restrictions around low-risk elective surgery and healthcare can be relaxed. This includes an extension of the services dentists can offer.
From Monday 27 April, Keppel Dental will operate under Level 2 Restrictions. This means you can now book an appointment for the following procedures.
- Checkup consultations and examinations
- Scale and clean (to remove calculus - Hand instruments only)
- Dental restorations (fillings and crowns) under a protective rubber dam
- Root canal treatment
- Fitting and fixing dentures
- Making and fitting dental splints (to prevent grinding and clenching)
- Some simple extractions.
This list gives us much more flexibility to care for your smile. Our expectation now is that the ADA will release more information in the coming days, so expect a few tweaks to these rules.
All that said, there are some procedures we still can’t do, including:
- Surgical extractions
- Ultrasonic cleaning and scaling
- Implant placement
- Procedures that cause airborne particles from saliva, blood, plaque or water spray and can’t be controlled under a rubber dam.
Are you one of our patient’s who’s mid-treatment?
If so, our team are working hard to contact you
Our priority is to book you an appointment at your earliest convenience so we can carry on with the next step in your treatment. Let’s not miss this window of opportunity.
Of course, we’re optimistic that the more relaxed Level 2 Restrictions will last, and we hope there’s further easing. However, we have to keep in mind that it could go the other way. An increase in COVID-19 cases may lead to treatment options being restricted once again.
Now is a good time to get in touch.
If it’s been a while since your last checkup or you’ve been putting a treatment off, don’t miss this chance.
Keppel Dental’s response to coronavirus and our ongoing commitment to your oral health care
The spread of COVID-19 means it’s not business as usual for Keppel Dental.
You’ll notice changes to our opening hours, staff levels, and the treatments we can perform.
These changes, plus getting rid of little luxuries like toys, the coffee machine and magazines, are so we can stick to social distancing laws and the extra hygiene recommendations put in place by the ADA. They might make life a little tougher, but they’re in place to keep you, your family and our staff safe.
This page explains how to make an appointment, current opening hours and how we are continuing to care for your teeth and gums. Advice for healthcare businesses is constantly changing, so please make sure you check back regularly for our latest updates.
Revised opening hours
Phones are being answered and appointments scheduled during normal practice hours.
|Monday||08:00 – 17:00|
|Tuesday||08:00 – 17:00|
|Wednesday||08:00 – 17:00|
|Thursday||08:00 – 17:00|
|Friday||08:00 – 17:00|
|Saturday & Sunday||CLOSED|
You must call ahead rather than attempting to walk in. This keeps you and us safe. It allows us to prepare for your visit and make sure we can stick to social distancing rules.
Emergency dental care is still available. Access this service 24/7 by calling (07) 4939 2155. Other treatment options, such as cosmetic dentistry and dental restorations, are being limited.
How to make an appointment and what happens next
To get the dental care you need, here’s how we’re currently operating
1. Call Keppel Dental on (07) 4939 2155, use the form on our contact page or the webchat box to arrange your appointment.
2. Our friendly reception staff will ask for details about why you need to see a dentist, along with a few extra health screening questions relating to COVID-19 symptoms or possible virus exposure.
3. If you fulfill the current screening requirements, your appointment will be the same day or the next day (If you require extra assistance or a carer to be with you during your appointment, the person with you must satisfy the same screening requirements).
4. When arriving at Keppel Dental please use the hand sanitiser provided. You may notice our waiting room looks a little different. We’ve feng shui’d it for social distancing laws. Every business is doing it, so really we’re very on-trend!
5. Your dentist will take you down to the treatment room when ready. Let them open and close any doors, and after treatment please use the hand sanitiser offered.
Help keep us and our practice safe
Keppel Dental always follows strict hygiene rules and our staff make sure you’re treated in a practice that’s squeaky clean and free from contamination
This hasn’t changed. In fact, we’ve ramped it up with extra health questions before we book a patient in, more hand sanitiser for you to use, frequent cleaning of public areas and extra notices on social distancing and hand hygiene. Keeping you healthy and feeling well has always been Keppel Dental’s aim, but we need your help to continue fulfilling this mission.
If you’re unwell or have any of the following, then we ask that you don’t come into Keppel Dental.
Shortness of breath
We also ask you don’t come in if:
You’ve been in contact with someone who is a confirmed case of COVID-19
You’ve returned from overseas and are yet to complete 14 days of quarantine
Are in a higher risk group — aged 70+, are pregnant, have a compromised immune system, have a respiratory condition such as asthma.
You must phone ahead to make an appointment. As much as we love our patients and friends popping in for a chat or to make a booking, this makes it really hard for us at the moment. Restrictions and extra hygiene rules mean keeping track of who is where, and when. So, it’s nothing personal but if you turn up unannounced you may be quickly ushered out and asked to phone back.
Remember, smiling feels good
Not only does the whole of the Keppel Dental team want to thank you for your patience and understanding at this challenging time, but we’d like to remind you to smile. A smile is something we can still share. Smiling lifts our own spirits and can help other people feel good. So keep caring for your teeth, share a smile, and look forward to the day those smiles can be joined by a hug.