Discussions about artificial intelligence (AI) and robots being everywhere are… well, everywhere. Trying to handle AI and its rapid development has put politicians in a tizz, divided the opinions of the horrendously wealthy, and left millions questioning when they’ll be replaced by a robot at work.
If you’re not sick to the back teeth of hearing about AI, then stick around. Because I’m about to go full dental nerd and wax lyrical about AI in dentistry—its uses and its limitations.

Dentistry: An industry built on innovation
We know a lot more about oral health and how to care for teeth and gums today than we did in the 1700s when dentistry became a defined profession. And it’s a profession that will continually evolve as we learn more about the body and how it’s adapting to modern living.
Thankfully, the tools used to treat patients have improved exponentially from those used in the 1700s. Modern dentistry focuses heavily on patient comfort without sacrificing quality care. In the past 50 years, dentistry innovations have made treatment easier, faster, and (most importantly) as convenient as possible for patients.
And digital dentistry is a good example of this.
CAD/CAM (computer-aided design / computer-aided manufacturing) technology and digital scanning systems arrived in the 1980s, providing faster and cleaner dental treatment methods. And these advances have been warmly welcomed by patients. A 2019 survey confirmed this, finding that 95% of patients agree they receive better care with digital solutions.

AI dentistry is the next step in better care
Dentists can use AI to improve your treatment experience in 4 ways:
- Diagnosis
- Decision making
- Treatment planning
- Predicting the outcomes of treatment.
Writing for Frontiers, Hao Ding from the Faculty of Dentistry at the University of Hong Kong predicts that ‘among all the AI applications in dentistry, the most popular one is diagnosis’.
And I agree.
The reliability and accuracy of these AI programs will only increase. Their assistance in diagnosing early-stage gum disease, and even some oral cancers, will become invaluable. And I’m certain that AI will eventually be able to spot things the naked eye and current scanners can’t see.
Concerns that robots will take over
I used the word ‘assistance’ just before. And that’s worth noting.
A recent study into patients’ perceptions and expectations regarding AI use in dentistry found the main concern was the impact AI would have on the workforce, with technology replacing professionals. But I can’t see this being a reality in the healthcare industry. Here’s why.
- The machines aren’t reliable enough to work alone. The expert, real-world eye and knowledge of a trained professional are still needed to check and double-check all AI-produced work.
- Treating health and medical conditions requires empathy, patience and understanding. And these could never be provided by a machine.

Many industries that have already adopted AI understand that it’s just a tool. It’s there to assist the professional with their work, not replace them. By cutting down the amount of time dentists spend on necessary day-to-day tasks—analysing x-rays, responding to simple health-related queries, predicting treatment outcomes—we can increase our clinical time (more face-to-face time with patients) and complete treatments in shorter timeframes.
AI dentistry in action. Current technologies and future possibilities
Dentists around the world are already embracing AI. In a few short years, it has prompted (some much-needed) industry-wide changes. And that’s exciting.
Here are a few examples of how it’s being used to support dentists and patients, and what might be next.
The Australian Dental Association (ADA) adopts an AI policy
The ADA’s AI policy only came into effect in 2020. It was a clear sign to the industry that the widespread adoption of this technology in Australian practices was just around the corner.
Diagnostic assistance is already here
In 2021 the Therapeutic Goods Administration (TGA) approved the use of US-developed AI software called Second Opinion®. An assistive tool for dental radiology (your x-rays), it looks at the images and can quickly detect tooth decay, infection and early signs of periapical radiolucency (an infection in a tooth, such as an abscess or cyst).
Speeding up diagnostics like this means we can discuss the findings in the same appointment and, if any oral health challenges show up, start talking about possible treatment.

Technology to improve dental implant treatment
The best way to ensure dental implant success is to make sure the implant is placed into a healthy mouth. This is currently done by taking x-rays and digital scans of your mouth, then carefully assessing them to decide what pre-implant treatment you need. This can take up to an hour of clinical time, plus 20-30 minutes discussing the results and options with a patient. Australian-led AI technology Eyes of AI is looking to improve on that.
By viewing and diagnosing cone-beam-computed tomography (CBCT—the imaging machine that spins around your head), the Eyes of AI software transforms them into detailed, 3D models way faster than the traditional method. This makes it easier to:
- assess what pre-implant treatment is needed
- make precise plans regarding where the implant is going into the jaw.
Combined, it speeds up the entire process.
Delivering instant smile makeovers
There’s an app for everything these days. So why not an app that can instantly show you how different cosmetic dental procedures will affect your smile? That’s what Presto Smile and Smile Cloud (the program we use) both do.
Your dentist takes your photo (using a camera, iPad or even a phone) and then applies AI-generated examples of the dental work you’ve discussed, directly to your image. This gives you an instant visualisation of the potential outcome, and can make it easier to fine-tune your personal treatment plan.

There’s been a global symposium on the subject
In 2023, the inaugural Global Symposium on AI and Dentistry was held at Harvard University. It attracted 300 attendees from 30 countries, with another 120 attending virtually. Sixty-five research projects were presented during the event, ranging in topics from new practical tools to assist day-to-day treatment to using AI to forecast global dental health as a result of climate change.
AI dentistry offers greater freedom
AI is speeding up treatment processes and times. And it delivers insights the naked eye and current technologies can’t. The result? More time with your dentist and early diagnoses. But as we’ve seen, these aren’t AI’s only benefits.
The accuracy and clarity of the imaging AI can create will give the clinicians treating you greater confidence, even if they’re in a different city, country or continent. Reliable, detailed imaging will make it easier for practitioners to make good recommendations, even if they never see you face to face. As a patient, you gain greater freedom and flexibility. You suddenly have access to dental practitioners anywhere in the world.
What might this look like?
Let’s say you found a specialist you really like, and you want their input on your treatment. Trouble is, they’re on the other side of the world. AI makes it possible for them to treat you. With the right AI program, they can create detailed, realistic and accurate 3D models of your mouth and jaw like never before. They can run through the treatment using augmented reality and predict the outcomes. So you may only need one trip to have them perform the procedure.

Challenges and risks
There’s a lot to love about AI. But understanding its full potential is something even the most intelligent minds are still getting to grips with. And while most people and businesses are looking to use it for good, that’s not everyone’s intention. (Deepfake, anyone?)
When it comes to keeping people’s personal details and records of faces, there are (quite rightly) data protection concerns. Theft of such personal data could be catastrophic.
Currently, any AI technology used in Australian healthcare must comply with the Privacy Act 1988 (Cth). This is similar to the American Health Insurance Portability and Accountability Act (HIPAA). Both are in place to ensure patient privacy.
As so many AI tools learn from existing material and need to be fed data, healthcare practitioners need to ensure:
- the tool or software removes any identifying information
- any data fed into it is well protected, and people can’t be identified.
It’s a big area of concern, and one reason why AI adoption in dentistry is slower compared to other industries.
Another speed bump is the lack of big data. AI learns using huge datasets. And our industry is struggling to build the resources needed.
Unlike hospitals or big medical organisations, dental practices are small, privately owned businesses with much smaller patient numbers. To create the data banks, Australian dentists would need to agree to centralise their data, creating a shared AI learning environment.
The final challenge is accuracy. A lot of evidence supports AI’s talent to diagnose, predict and aid in successful dental treatment. But it’s early days. Truthfully, the machines are still leaning. The technology is still being refined. And all AI work should still be reviewed by a dentist.
AI at Keppel Dental
Within a decade, dentists in Australia will inevitably be using the power of AI technology to assist with most treatments. At Keppel Dental, we already use Smilecloud and 3Shape Automate for treatment planning, smile design and crown design. Since introducing these technologies, we’ve noticed greater patient excitement regarding treatment outcomes, and designing crowns and bridges in the lab is faster.
For us, working in an industry that embraces innovation and ways to make treatment simpler and more comfortable feels positive. But how do you feel about AI playing a supporting role when it comes to your oral health care? Let us know by answering our question in this post.
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